TECH SUPPORT, TRAINING & ASSISTIVE TECHNOLOGY
MEET TECH GIRL
Hello!
Hi, I'm Zoe and I am the face behind Tech Girl, a locally owned technology support service, dedicated to offering in-home, personalised assistance across the suburban areas of Greater Brisbane. I focus on meeting the unique needs of the mature community, providing reliable solutions to technological challenges while encouraging independent problem-solving for the future. Tech Girl was created in response to the frequent requests for technical support I received from my grandparents, aunties, uncles, parents, and in-laws. From being the go-to tech guru for my family, I am now here to help and empower you and your family in today's digital world!
FREQUENTLY ASKED QUESTIONS
Q: What services does Tech Girl offer?
A: Tech Girl provides personalised, in-home support for a wide range of technology, including TVs, smartphones, computers and iPads. I also specialise in assistive technology — supplying, professionally setting up and providing ongoing support for smart home, safety and accessibility devices that help seniors live more independently. In addition, I offer customised one-on-one or small group training tailored to your needs. No job is too small — if you need help, simply give me a call or click the “Contact” link at the top of the page.
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Q: What is assistive technology for seniors?
A: Assistive technology for seniors refers to devices and smart solutions designed to make everyday life easier, safer and more independent. This can include smart home systems, voice-controlled devices, safety monitoring equipment, robot vacuums, hearing and vision support technology, and accessibility features on phones or computers. When set up correctly, assistive technology reduces physical strain, improves safety and helps you stay confidently connected in your own home.
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Q: How much do your services cost?
A: Tech support and device training services start from $80 per hour, with pricing varying depending on the type of assistance required. For assistive technology supply and setup, I provide personalised quotes based on your specific needs, home environment and chosen devices. For more detailed information, please visit the “Services” page for tech support and training or visit the "Assistive Technology" page, using the link at the top of the page.
Q: Do you charge a travel fee?
A: If you are located in the Greater Brisbane area, a travel fee of $20.00 is added to the first hour. If you live on the Bay Islands, Gold Coast or Sunshine Coast and need assistance, additional travel costs may apply. Contact me for an accurate quote today by clicking on the 'Contact' link at the top of this page.
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Q: When and where are you available? Can I access your services after hours?
A: Tech Girl is available Monday to Friday, 10:00am to 2:00pm. After-hours appointments may also be available upon request. If you need assistance after hours, please call or message me at 0422712473 to discuss how I may be able to help.
Q: Will I have to pay if my problem is not resolved?
A: It is very rare that I cannot resolve your issue, unless due to faulty equipment. In such unique circumstances and provided you are within the Greater Brisbane area, you will only pay a $20.00 call-out fee. No additional charges will apply. If you are outside the Greater Brisbane area, additional travel charges may apply.
Q: Can you teach me how to solve the issue myself?
A: Absolutely! I encourage all my clients to watch and learn more about how their device works to empower them for the future. I also offer easy-to-follow, step-by-step visual aids on how to resolve your issue or get the most out of your device, which you can keep and refer to whenever needed. If that interests you, let me know before or during my visit.
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